Refund and Return Policy – Miniature JNS

At Miniature JNS, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for complete transparency.

1. Return Window

Customers may request a return or refund within 14 days of receiving their order.

2. Eligible Products

We accept returns on all products as long as the item is:

• Unused
• In its original condition
• Returned with original packaging and tags intact

3. Non-Returnable Items

At this time, all items are eligible for return, provided they meet the conditions above. We do not restrict returns for custom, digital, or perishable products.

4. Return Process

To initiate a return, please email us at info@miniatureJNS.com with your order number and reason for return. Our team will guide you through the return process.

5. Refund Timeline

Approved refunds will be processed to your original method of payment. Once the returned item is received and inspected, please allow 5–7 business days for the refund to reflect in your account.

6. Shipping Charges

Return shipping costs are covered by Miniature JNS.

Original shipping charges are non-refundable.

7. Exchange Policy

We accept product exchanges. If you wish to exchange an item, please contact us within the 14-day return window.

8. Order Cancellation

You may cancel your order before it has been shipped.

• No cancellation fees apply.
• Please email us promptly for any cancellation requests.

9. Defective or Damaged Products

If your item arrives damaged or defective, please email us a clear photo of the product and packaging within 48 hours of delivery. We will ship a replacement item at no extra cost.

For further assistance, feel free to contact our customer support team at info@miniatureJNS.com

Thank you for shopping with Miniature JNS.